Privacy Policy
Who controls your data +
Data controller: individual entrepreneur (FOP) Oleksandr Volodymyrovych Bortnik, RNOKPP 3442503698, address: 31a Danyla Shcherbakivskoho St, Kyiv, 03062, Ukraine.
Send questions about the processing of personal data, and requests for access, correction or deletion, to [email protected].
What data we collect +
- Account data: name, email, or Telegram ID, for identification and communication.
- Order data: delivery address, selected product, and quantity, to fulfill the order.
- Technical data: IP address, browser type, cookies, for security and analytics.
How we use the data +
- Processing and fulfillment of orders
- Customer support and responses to inquiries
- Improving the quality of service
- Sending transactional emails (order confirmations, tracking)
Storage and protection +
Data is stored on secure servers. Passwords are hashed (bcrypt). Payment data is not stored on our servers.
Your rights +
You can request a copy, correction, or deletion of your data by contacting support.
Session recording +
To see where people get stuck placing an order, we record what a small share of visitors do in the cart and at checkout: clicks, scrolling, cursor movement. No other page on the site is recorded. Anything you type into a form is masked before it is recorded, and payment widgets and embedded frames never end up in a recording. Recordings are kept for 14 days, then deleted automatically.
Recording runs only with your consent to analytics cookies. You can withdraw that consent in the cookie consent banner and recording stops right away. If your browser has Do Not Track or Global Privacy Control enabled, no recording happens at all.
Search queries with no results +
When the site search finds nothing, we keep the query itself in aggregated form: the query text, language, date and a per-day repeat counter. This helps us see which products are missing from the catalog. These records are not linked to your account or IP address.
These records are currently kept for up to 365 days and are then deleted automatically. We may change this retention period without prior notice.