Support and contacts
We are here to help. We answer quickly and to the point: orders, payment, shipping, batch documents. All products are intended for research use only.
Contact channels
Telegram The fastest channel
The primary support channel. Questions about orders, payment, shipping, and documents are handled here.
@longeva_bio_bot
Message us on TelegramRequest form
Write to us through the form. We reply to the email address you enter.
- [email protected] · Advertising and partnerships: describe your proposal in the form.
- [email protected] · Security: vulnerability reports, describe them in the form.
Availability
Every day, no days off. Write any time: we reply as soon as we can, in the order received.
What we help with
Orders, documents, certificates of analysis (COA), technical issues. No medical advice.
Frequently asked questions
How quickly do you reply?
Telegram is fastest: we usually reply within the day. Questions about documents or specific batches can take longer.
How do I file a request or complaint?
Message us on Telegram: describe what happened, add your order or batch number, and attach photos or screenshots. A step-by-step guide is in the “Complaints and claims” article below.
Didn't find an answer?
Check the articles below or message us directly: we will point you to the right place.
Guides and articles
For research use only. These products are not a medicinal product and are not intended for human or animal consumption.