Complaints and claims

1. Write to us in the Telegram chat or to the bot @longeva_bio_bot.
2. Describe the issue: what happened, when, and what was expected.
3. Attach evidence: photos of the packaging, screenshots, order number.
4. Indicate your preferred resolution: refund, replacement, or other.

We respond to complaints within 1 business day. Complex cases may take up to 5 business days.

For matters involving safety violations, abuse, or other serious issues, write directly to [email protected].

• Escalate the matter through the same support channel.
• Contact the consumer protection authority in your country.