LONGEVA.

Technical issues with the website

The website does not load or loads slowly +
  1. Check your Internet connection.
  2. Clear your browser cache (Ctrl+Shift+Delete).
  3. Try a different browser or private/incognito mode.
  4. Try disabling your VPN or browser extensions.
Payment error +
  • Make sure your card is valid and not blocked.
  • Check your balance and online transaction limits.
  • If paying with cryptocurrency — wait for the transaction to be confirmed.
Payment went through but the order is not registered +
  1. Wait 5–15 minutes.
  2. Check your email inbox (including the Spam folder).
  3. If the order is still missing after 30 minutes — contact support with proof of the transaction.